Reservation Terms and Conditions

    Methods of Reservation

    You can use one of the following methods to reserve a hotel in Pinetree Hotel:

      Fill in and transmit a reservation form on our website. To do so, use the "Reservations" link on the chosen hotel's page.
      Send a reservation request by email: info@pinetree.com
      Send a reservation request by fax: +607 ( 433-3993 )
      Make a reservation over the telephone: +607 ( 431-9933 )
    Payment Terms

    A reservation and full payment of hotel accommodation should be completed no less than 7 work-days before arrival date or commencement of services. To make a reservation less than 7 days before arrival date, contact us.

    Forms of Payment

    We welcome payment by any of the following methods:

      Bank transfer
      Credit card
      Cash
    Information Needed for Hotel Reservations
    To make a reservation by phone or fax, please, provide us with the following information:
      Full name
      Arrival date and departure date
      Hotel name
      Type of room
      Number of guests
      Form of payment
      Company name
      Additional services
    Online Booking Cancellation Policy

    1. For normal rate
    - Reservation is guaranteed for arrival on the confirmed check-in date only.
    - Any cancellation received within 5 day/s prior to arrival will incur a minimum first (1) night/s charge, no refund will be awarded.
    - Failure to arrive at the hotel will be treated as a No-Show Case and will incur a minimum of first (1) night/s charge, no refund will be awarded.
    - Any amendment should be made 5 day/s before prior to arrival date.

    2. For special promotion rate - RM118
    - Reservation is guaranteed for arrival on the confirmed check-in date only.
    - No amendments and no cancellation can be made
    - Booking period is minimum 3 days prior to check-in date

    For more information, customers are advised to call +607-431 9933 or email info@pinetree.com

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